Frequently Asked Questions

Outbound Lead Generation

No Contracts


We only offer month-to-month programs for ongoing services. We realize we're in a performance-based industry where our clients judge us on trust and delivering results. We only want to work with you if you want to work with us. No lock-ins or "gotcha" clauses.




Pricing


We remain committed to open and transparent pricing. Sales as a Service - $5,000 + revenue sharing fee Outbound Lead Generation - $4,250 flat rate or $3,250 + revenue sharing fee Social Media Management - $1,000 Sales and Marketing Assets - $750 Explainer Videos - $2,500 Recruiting - $3,750 Salesforce Consulting - $150/hour and by quote Website Design and Development - $7,500 Paid Search Advertising - $250 or 25% of ad spend (whichever is greater) Platform as a Service - $100/user/month




Cancel Anytime


We hate to see you go, but you can cancel at anytime simply by emailing us with written notice. You last day of service will be the last day of the current month - no additional fees.




Referral Credits


For each active Outbound Lead Generation referral, you will receive a $100/month invoice credit. There is no limit to how many referral credits you can earn. (Yes, your program can become free or better).




Absolute Exclusivity


We work for one client, per market, per industry - period. We do not repurpose critical sales intelligence for future clients.




Payment


ACH (preferred), Check, Plastiq, and Cash (only under special circumstances).




Invoices


Invoices are sent to the email address you designate on the 15th day of the month for the following months services, which are due on the 1st. Example: Invoice sent out on September 15th and payment is due October 1st for October services.




Email


We recommend setting up an email account on your domain for your Arsenal SDR to operate manually and to incorporate in our email automation.




Partner Meetings


We recommend setting up a monthly recurring meeting to review results, plan for the future, and make any other changes, etc. as necesssary.




Tools


Salesforce, RingCentral, Autopilot, D&B Hoovers, UpLead, DiscoverOrg, LinkedIn Sales Navigator, DocuSign, Plastiq, join.me, SEMrush, MOZ, Wordpress, Wix, Google Ads, Pixelmator Pro, Yext, Hootsuite, Vyond, SpyFu, Keyword Spy. We are constantly adding to our arsenal (haha), so check in periodically to see if we've added more!




Calendar Sharing


Sharing availability with your SDR will allow them to schedule meetings that work with your schedule. For example, you can allow limited calendar viewing credentials on the Office 365 email address you setup for us to use or you can use a free service like http://calendly.com/. We highly recommend utilizing a free Calendly account to offer prospects a way to schedule a sales meeting from a link sent via email.




Arsenal HQ


We're proudly based in Wildwood, MO - just outside of St. Louis, MO.




Implementation (No fees)


We implement your program in 30 days or less. We do not charge an implementation/onboarding fee. To ensure all partners are seriously moving forward, we take payment for your second month upfront, and apply it as a credit for your second month. Normal monthly invoicing resumes thereafter. You can schedule your first implementation meeting here.




Start


Go to our Start page and follow the steps.




Phone Number


We setup a dedicated phone number with a matching local area code for your SDR to make phone calls from.




Interview


We purposefully hire Sales Development Representatives before bringing you on as a partner. By taking this approach, it allows you to interview the SDR prior to moving forward with us, which in turn creates better SDR/Partner matches, and long term working relationships. You can watch Arsenal SDR interviews here.




Reservations


If you would like to partner with us, but we do not have an available SDR to pair you with, you may request a reservation by sending in a deposit in the amount of your first month's payment. Once an SDR is identified and you've interviewed and approved of them, we will implement your program at the beginning of the next month. Your deposit will be applied as your first month's payment. You may request a return of your deposit at anytime prior to subscribing.




Pay to Play Policy


We do not pay to apply for and/or to win awards. We do not pay to receive and/or remove reviews. We do not pay organizations to bury, hide, rearrange, and/or manipulate reviews.




Money Back Guarantee


MONEY BACK GUARANTEE FOR OUTBOUND LEAD GENERATION. Should you decide to cancel services, you may elect to receive a full refund in the amount of your current month's service fee. We may process this refund via credit card or with a physical check. If you elect this option, you forfeit your competitive intelligence exclusivity and grant Arsenal the ability to repurpose all competitive intelligence, sales appointments, program data, etc. for a future client. You still retain the right to download all data for your own use.





iOS

How do I download the iOS application?


Go to https://apps.apple.com/us/app/id1529179327 to download directly from the App store.




How do I access the app?


You can either checkout a sales rep and Arsenal will automatically create an account for you, or you can sign up directly through the app. In either case, Arsenal will reach out to schedule your implementation call and make sure you have login credentials once you've become a partner.




Why make an iOS application?


We're constantly innvoating and trying to push the envelope of what's possible when it comes to client satisfaction. The feedback we were getting from our clients was that communicating with their reps via email was clunky, being able to lookup contacts via salesforce desktop/mobile was difficult, and there was a real desire to make an application specifically for our clients benefit. You asked - no we're delivering!




How do I communicate through the iOS app?


Easy! 1.) Select the conversation icon in the top right of the home screen. 2.) Pick the person you'd like to communicate with push notifications. 3.) Send a message! *Remember, you can always call or email us directly, too!




How do I update my user profile?


Click your profile picture icon on the top left hand side of the home screen to view your profile. Click the button to edit your profile and then make any necessary changes before updating.




How can I review my contacts, leads, appointments?


Click the Contacts button on the home screen to be directed to the contacts section. You filter between Suspects, Cleasning, Leads, Appointments, and All contacts on the lower menu. You can also search by name at the top of the page to find a specific contact easily.




How do I get in touch if I need additional help?


You can always contact your sales rep directly. If you don't have their contact info saved in your phone, you can use the app to lookup all their contact information in the Directory section. Don't forget to shoot them an Arsenal message via Conversations!




Using the Directory.


You can lookup any user you're supposed to have access to in our user directory. Find your rep, other partners like you who've expressed interest in sharing ideas, or anyone else at Arsenal.




How do I download all of my data?


Send a message via the app or email support@arsenalbg.com directly and we'll download your data and send to you securely in a .csv file.





Coming Soon!

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