MANAGED IT SERVICES (MSP)

Arsenal has been a game-changer for us this year. Justin, Casey, Anel, and Lauren have each played a vital role in our growth, and their combined effort has been nothing short of transformative. After 11 months of steady, strategic work together, we landed three sizable back-to-back deals—momentum we simply wouldn’t have without them. I rely on them regularly and count them as part of my team!
We’re genuinely thrilled with the partnership and the ongoing relationship. If you’re an SMB looking to take your business to the next level, I couldn’t recommend Arsenal more highly.

Arsenal BG has been an amazing partner to work with and their strategies have been very effective. Our representative, Casey Gregory has done an excellent job connecting us to new opportunities and [representing] our company. Thanks Casey!
-Josh VanAs
Safestorz

Casey and the team over at Arsenal are awesome and do their best to ensure they are like an extension of your team. They have connected me with so many great people and businesses that are a great fit for my business by being good at what I am not. More importantly, they honor who we are as a company and don't rely on shady sales tactics. They are truly the kind of partner I aim to be for my customers.

Our MSP began working with Arsenal a few months ago and very happy we did! Mason is our sales rep & he is outstanding. He has an outgoing personality that connects with prospects & very responsive to our questions. Mason has become an important part of our sales team by providing us accurate background info on leads which is helpful to move the cycle forward. We look forward to a long, fruitful relationship with ABG.

Arsenal Business Growth, and specifically my resource Logan Phillips, have been incredible to work with. Logan is professional, personable, and determined — qualities that make every interaction seamless and productive. Prospects consistently enjoy their experience with him, and every call I’ve had has been with highly qualified leads. The results have been amazing in such a short period of time, and I couldn’t be more impressed. Highly recommend!

Arsenal Business Growth has been a fantastic partner. Their team is professional, insightful, and truly committed to helping businesses grow. We've seen real results and appreciate their support every step of the way.

Arsenal has put me in front of customers I would have not had the opportunity to meet with in the past. We have closed business and have had other companies considering signing with us. We now have a sales funnel. Thank you Bob, Joe and Kota.

We have been working with [ABG] for about a year now with nothing but positive to say. Roger has been great to work with and took the time to understand our business. This4 allowed him to speak the right story and find us the "right" clients instead of just setting appointments.

We lookin forward to working with the Arsenal team for years to come!

My experience working with Arsenalbg.com and my outstanding Business Development Representative, Ross S., has been nothing short of exceptional. This company is far from your typical sales organization; they embody a super down-to-earth, people-first strategy that truly sets them apart.

Ross S. has been knocking it out of the park with his dedication and expertise. His approach is all about giving to get, and it has made a world of difference for my MSP's business growth.

If you're looking for a business sales development company that prioritizes relationships and delivers outstanding results, I highly recommend Arsenalbg.com and Ross S.!

We hired Arsenal about 6 months ago and they have been a massive contributor to our success since then. Working with Zeke Scott, he listens and understands everything that we are focusing on. He has set very solid appointments and calls me frequently to ask my thoughts on what services we are focusing on. When I asked to expand our reach within a regulated environment, he started working immediately to add those potential clients to our pipeline. LCT loves them and couldn't be happier.

Arsenal has been fantastic to work with and we're very excited to continue our growth with them! Would 10/10 recommend. Everyone (Kota, Myles, Brandon, etc.) have been so professional and meticulous. Happy to be a reference!

Great experience overall. Ryan Gridley is an exceptional BDR. Would hire him for my own business if we could!

Arsenal called on us for a couple of years before we decided to engage them for business development. It was partially a timing thing, but there was also a hesitation/concern for brand equity. I was pretty skeptical of 'cold calling' in today's market but as a business we had decided to get intentional about our growth and strategy for our future. My business partner and I had a few discussions internally as well as with the Arsenal team about our message, company values and target clients - it's scary trusting your baby to a 3rd party. After further discussion and some prayer 🙏, we decided to onboard in February of this year. During the process we requested a specific BDR based on some history between our companies. (Myles had called on us in the past, and we knew he was well versed in the MSP space and our territory).

This was a big commitment for us financially, but we trusted the process and saw very quickly that we were getting traction ⚙ in the market. Our industry sales cycle tends to be longer and there are several barriers into a new account - trust, fear of change, costs, service alignment, etc. Myles has done a fantastic job; we consider him part of the 'office' family. He's driven and is looking out for what is best for us. He operates like we do with our clients, as an extension of the internal team. I can truly say there is NO way we would have had the opportunities we've seen this year without his hard work. I'm a super-geek, not a sales guy...but Myles and I have a formula; and it's working. after 8 months 📅we closed our first deal 💰. It was absolutely worth it, the kind of deal that elevates your business to a new level 🚀. We're blessed with the partnership we've found with Arsenal, they are a great fit for our organization and we see it as a long-term investment and relationship. They manage a true "Sales Process", and we see it scaling well as we grow with them. If you've read this far then I hope this review was helpful - these guys are legit and they have proven to us they bring results.

The team at Arsenal is great. Each and every interaction has been very positive and professional. Thanks to the stellar skills, and consistent work of Ryan Gridley we closed our first deal in three months. From first appointment to close was a month for a five-figure annual MRR.

Mason and his team are great! They know their stuff! They don't just provide leads; they provide good quality, vetted leads, that produce results and valuable conversations that convert!

I have had the pleasure of entering into a partnership with Arsenal for my IT company in Charlotte, NC. We are only in our fourth month of our partnership, but we are very happy with the leads we have seen, and volume of bookings has increased each month. Emma and Joe have both been great to work with! I would recommend their services to anyone, unless we take that market first! ;)

My company has been working with Arsenal now for 3 months. Ryan is doing a really good job of setting up face to face meetings with decision makers.

Really like working with these guys and Roger in particular. They have really helped us grow our business.

As a MSP Sales Manager, I'm always looking to bring in more opportunities and closed business. After trying different SDR companies, we found Arsenal Business Growth and selected Aaron to work with. The experience has been exceptional. I appreciate the high level of communication and the transparency of the whole process. We had closed business in the first 90 days and the pipeline keeps getting better. Thanks for the partnership Aaron, Joe, and team Arsenal!

Great organization to work with, they stay onto of it and really deliver. In our experience we have often had callers return no results even after months. Aaron and Arsenal have delivered time and time again, we would recommend their calling services to any IT services provider ready to grow.

I recently had the pleasure of working with Jake from Arsenal Business Growth and I must say, the experience was exceptional! From the moment I engaged with their team, I was impressed by their professionalism and deep knowledge in their field. The staff was incredibly helpful, answering all my queries with patience and providing insightful advice tailored to my sales goals.

I wholeheartedly recommend Arsenal Business Growth to anyone seeking an outsourced SDR to boost their business. Their expertise, coupled with excellent customer service, makes them a valuable partner for any business looking to scale new heights.

Tanner is KILLING IT! We have refind the process to get actual warm productive leads and its working very well! Closed two deals that came through his introduction totaling 20K in MRR

We have worked with Arsenal for a while now and have had great service with them. Leads have been good. They really know what they are doing.

Haven’t been a client very long, but super happy so far! Deliverables have lined up exactly with timeframes given & our rep, Will, is absolutely incredible!

I recently had the pleasure of working with Arsenal and I can confidently say that they exceeded my expectations. As someone who values high standards and quality products/services, I was impressed with their exceptional knowledge in the MSP space. It was a relief that we didn't have to train the representative as they were already familiar with our needs and requirements. Their streamlined process for tracking, recording, documenting, and following up on all interactions was impressive and made it easy for us to knock it out of the park. Their attention to detail and professionalism were exceptional, and it's no surprise that they are the go-to company for a SDR. Overall, I am extremely satisfied with their services and highly recommend Arsenal to anyone in need of their expertise. They set it up, and we knocked them out, and I love it!

I am happy to provide a positive reference for Arsenal Business Growth on behalf of ALT-Tech. We have had the pleasure of working with Arsenal for several years now and we can confidently say that they are an invaluable partner to our business. 

Arsenal Business Growth has helped us in many ways, including but not limited to, providing strategic planning and execution, business development, marketing and sales support, and financial analysis. They have a deep understanding of our industry and have helped us navigate challenges and capitalize on opportunities. 

Their team is comprised of experienced professionals who bring a wealth of knowledge and expertise to the table. They are responsive, reliable, and always go above and beyond to ensure that our needs are met. 

What we appreciate most about working with Arsenal Business Growth is their commitment to delivering results. They have a proven track record of helping businesses like ours achieve sustainable growth and profitability. Their approach is always customized to our specific needs and goals, and they are always willing to work collaboratively with us to find the best solutions. 

Overall, we are proud to partner with Arsenal Business Growth and highly recommend their services to any business looking to accelerate their growth and achieve their goals. Their expertise, dedication, and professionalism have been instrumental in our success, and we look forward to continuing our partnership with them for years to come. 

Easy to do business with and good people. Good communicators and very transparent. I can login and see and hear each call if I want, and I can see the dashboard of current deals in progress.

Working with ABG over the last year has been a worthwhile endeavor. The entire process, from onboarding to our first sale, has been meticulously thought out and consistent. Our PSA Brock fits our company culture very well. He works hard to curate and contact our future customers and does so in a measured, respectful way. His pace is spot on. I don't have to pick up the phone until I have a qualified lead too pursue, giving me the time to work on the business. I can't say enough about our experience with Arsenal. They are a world-class business development service.

Arsenal folks are great. They make the calls they are required to make. They work well with me. They got us an appointment with a huge client within 90 days of working for us.

It’s been a pleasure working with Whitney and the whole Arsenal team. The investment is significant but worth it, as from the very beginning, we could tell their team was different, that they were personally invested in our success. The onboarding process was quick and smooth, then Whitney was off with palpable excitement to generate new leads for us. We were impressed by her professionalism and responsiveness. She diligently called, tracked, and followed up on leads. The Arsenal team became an extension of our sales team, bringing us many high-quality leads. Unfortunately, our geographical area is a tough market and the prospects brought in have longer-than-expected timelines for closing contracts. We appreciate all the awesome work Whitney did for us. Highly recommend them!

This company has a great strategy to find leads and produce meetings in your targeted area. They produce real results, use effective and consistent communication and are all-around awesome to work with.

I've had more appointments scheduled with targeted leads in the 2 months Tanner has been working with us than I've had all year prior. He's literally paid for himself in 6 weeks and I can't wait to keep going. Arsenal's model is specifically tailored to our MSP industry, and their honest approach is refreshing!

I was skeptical at first, but hands down, my experience with Arsenal has been fantastic. My rep, Brock, is amazing. We are consistently getting new leads and new clients. Our largest client came to us through Brock's persistence. Thank you so much, Brock and the whole Arsenal Team!

Arsenal has been one of the best investments we have made with our marketing! We had internal staff working on telemarketing before, and Arsenal has made leaps and bounds better leads and landed more FTAs than they ever did! We absolutely love them and would recommend them to anyone looking for a skilled telemarketing company! The reps are great and professional and communicate well with our team on the leads they get! Give them a chance, you wont be disappointed!

Excellent partner for any MSP looking to augment their sales with excellent cold outreach. What they do is not easily replicated!

Whitney is an example of a dedicated resource that has our best interest at heart. She has shown a level of professionalism that is awesome and effectively communicates with us. Huge shout out to Whitney!

Arsenal has been our MVP this year! We have been very happy with everyone on their team we have worked with. Well built out on-boarding process, excellent communication, and most importantly results. If you are looking to grow your business, give these guys a call. You won't regret it!

Very happy with the team at Arsenal over our 1st 2 months. Getting lots of meetings with potential clients. Haven't closed anything yet, but I'm sure with time that will come. Highly recommend them!

Aaron and his team are dedicated to their clients. Lead generation is a process that takes time and diligence. We have been with them for almost a year now and have no regrets. Our caller Tommy rocks!!

The Striler Group highly recommends Arsenal Business Growth.

We've had the pleasure of working with Natalie at Arsenal Business Growth. She has completed marketing content for our organization's e-blasts, social media postings, presentations, and other content related to our company.

Natalie exhibits outstanding communication skills. She is friendly, efficient, and writes professional content for our company. She takes every project to heart and has never missed a deadline.

We look forward to continuing working with her.

Arsenal has a fabulous team of professionals that represent our products and services well. Great at follow-up, communication and moving you forward through telemarketing. Love there attention and focus to an organization and the desired growth location(s).

Great people. Great service. They are thorough, pay attention to the customer, and do their jobs really well. Highly recommended.

Arsenal is a great fit for us and Joe Schmittgens⁩ is top notch!  Always willing to grow with us and take on any sales activities we wanted.  We got many compliments on Joe from leads he conversed with which is always nice to hear!

Connor @ Arsenal has done an incredible job building relationships with potential new clients for us. We're incredibly grateful for his work and look forward to working together for many years to come.

Arsenal has a great onboarding program! We have been thrilled with the team and their work. Scottie who is our caller has been professional, hard-working and very successful! We couldn't be more thrilled.

Great people at Arsenal, have helped grow our business and deliver a return on investment almost immediately. Highly recommended!

My initial onboarding experience was stellar. The team at Arsenal were well organized, thorough and helped me pick the perfect team member to help grow my business. They set my expectations carefully, and this is probably not realistic for all MSP's, but my first deal happened within 40 days of going live and has now paid for their services for the remainder of the year. My sales rep, Scotty, is amazing to work with and very communicative with me.

Arsenal Business Growth has been a great addition to our team. We were trying to figure out how to market without cold calling clients. Our biggest issue was building a relationship with a potential client after making first contact. We didn’t have the resources to do that and keep up with emerging technologies. Faraz has added that element to our team as a value-added resource. Faraz gets our company in front of potential clients and then it is my job to sell our products and services. If the client is on the fence, I send them back to Faraz and he continues to communicate and build a relationship of trust and understanding.

I was debating the adding to our company expenses but when you do the math, new clients, and a fulltime sales agent it makes since. The service pays for itself, your company is getting attention and bringing in new monthly recurring revenue that was not planned due to limited business resource in house.

I can’t thank Faraz and A[a]ron enough for the exposure and doing what I couldn’t do. I would recommend this service to any business that’s looking to expand by having a sale agent/marketing team.

I've been working with ArsenalBG for 4 months. We've had a lot of great appointments with prospects generated by their sales teams. Highly recommend!

As a small manage service provider, this company has been great to work with. Everyone's results will be different but in the first month they have been able to set appointments for 5 very interested businesses that I would not have been able to do on my own. They really work to find your ideal client, and learn about your way of doing business to make everything seamless. They are exclusive to the market so if your market is available, get started as soon as you can.

Arsenal Business Growth employees are quick learners and they provide fast results. They conduct themselves professionally and they really tailored their services to my company. They are personally invested in our success.

We have been working with Arsenal Business Growth for about three months now. As a business owner, I receive hundreds of cold sales calls in a year, but something about Kaleb's call tp pitch me really stood out. Kaleb was authentic, genuine. and considerate, while still being persistent and persuasive. I hired Arsenal that week, and I chose to work with Kaleb specifically because of his approach with me. We are about to close our first deal with one of Kaleb's leads, and we intend to have a permanent relationship with Arsenal.

These guys are great. We've been engaged with Arsenal for about 11 months now and they are NOT your typical telemarketing group, not even sure you could categorize them as such. They call on leads, track leads, follow up on leads, and CONVERT leads to sales. Very professional and extremely friendly. Arsenal would be best described as an extension of our outside sales team. Highly recommend and well worth the investment.

Working with this team especially Mike Krupa has been nothing short of impressive and worth the money spent.

Great company to work with. The cost was nerve racking at first, but after working with Kaleb and Aaron, we've had a great start to our growth. And I definitely feel it is worth the expense. I've been impressed with their responsiveness and ability to adapt and learn about our market. Their specialization is extremely helpful, as IT sales can feel very different than any other. I would absolutely recommend this company to my peers and I have done so already.

Arsenal has been great at finding us good quality leads and introducing us to new opportunities in our Canadian market. Thank you Gabe and team!

Arsenal has been great! From the onboarding process being quick and smooth to the constant communication from Alex on how to make things better and book better appointments, I would highly recommend them! I also like the self-accountability built into their system. They make my job easier to focus on growth, which is what any owner would ask for.

I started with Arsenal Business Growth a month after the pandemic lock down started. I was hesitant at first, but Aaron convinced me to move forward. It was slow in the beginning due to businesses being closed/remote but we had some good leads. The number of meetings started to pick up after several months. My monthly contracts received due to Arsenal, now cover my monthly cost of service. At this point it is a no brainer to stick with them indefinitely..

I was referred to Arsenal by a close and trusted friend. I'm usually skeptical about outsourcing something this important to a business, but Aaron and his Team (specifically Tanner, who is my rep) have been nothing but absolutely amazing.

They have taken full responsibility of a piece of the business that I struggled with, hated, and absolutely failed at. Just knowing that this is taken care of has allowed me to further my attention to more important areas of my business.

To give some numbers on effectiveness. Tanner is working for us in a BRAND NEW market. In the first couple months, we had more than 1 solid lead a week that was a good fit. There were weeks we had hit 3 or 4. The system that Aaron has put in place for structure and accountability is amazing, and the reps are equally as impressive in their dedication and execution.

We have used Arsenal for a few years. They are very adaptive and have tailored their services for our needs as we grow. They are very organized and will work hard to achieve the goals they set.

We have been working with Arsenal since June 2021 and let me tell you that I couldn't be happier. Nick Gollwitzer is doing an outstanding job for us! Nick has gotten us multiple appointments and we just closed our first deal this week. I would definitely recommend Arsenal to anyone looking for new client acquisition.

We have been using Arsenal since February of 2021. Sam Baker is doing a great job for us. Sam qualifies the customer and schedules appointments for me. We are very happy with the quality of the leads and the additional business that we have generated.

We are very happy about the quality contacts and appointments we're adding to our pipeline. Thank you!

We've been working with Arsenal for lead generation for a couple of months now and have been impressed with the systems and processes that they use. We are getting more opportunities to present our solutions to perspective clients than we did without Arsenal.

What impressed us immediately about Arsenal Business Growth is the total commitment from top to bottom to help us achieve if, in fact, not exceed our business development goals. This commitment included Arsenal's CEO's willingness to speak with us on a Saturday as we were finalizing our decision on the services that they were offering us.

Though we have only been with Arsenal for a short time, everyone at every level has been open to our input, listening to our concerns, and making concrete suggestions to help us to be even more effective and successful.

As for the team at Arsenal, they are hungry, highly motivated, and goal-oriented, and isn't that what you want to power your businesses' sales efforts?

We look forward to a long and mutually beneficial relationship with Arsenal Business Growth, and we recommend them highly and without reservation.

We started working with Nathan Cook with Arsenal several months ago
and just landed a great account. This customer is a perfect fit and needs a lot of our services. Nathan calls us weekly to keep us up to date on all the prospects in the pipeline. It takes a little time to get prospects to lock down on a meeting but we love the results so far!!!!

Aaron and his team have been fantastic to work with from the very beginning. They have a very no-BS philosophy and are completely transparent about their services, methods, and prices. The accountability has been 100% through their reporting. And the performance has been far above expectations. I ran an inside (W-2) team at the same time, and Arsenal out-performed our direct hires. Highly recommended.

Currently working with Aaron and Nate and things have been going well. Lot's of meetings booked up. We have been working with them since September and have had good success right out of the gate.

We've tried just about everything for new business development with mediocre results. I though outbound calling had lost it's luster but Arsenal has proven otherwise. So far, I'm very happy with the results. Their sales team is trained properly, placed in a competitive environment, and paid properly which leads to similar results as a full-time Outside Sales rep grinding for new appointments.

We’ve been working with Aaron and his team to drive an outbound lead generation campaign, and I can say we’ve been very happy with the team, approach, and results. We’ve managed our own team of outbound callers before, but I can’t replicate the drive Arsenal has for similar investment when done internally. When factoring in all the costs, this is one area of our sales methodology we’ve been happy to outsource.

We get great visibility into the appointment progression, internal metrics, and actual calls placed. At any time, I can login and listen to the actual call recordings so I can be prepared for appointments set by Tommy. It’s like having a dedicated employee without the time investment to ensure success.

Very happy with our engagement, and I’m excited to see how far Aaron and his team go from here!

While it's early into our engagement with Arsenal, our experience so far has been great. Aaron and his team understand our business and our goals for outbound lead generation. They have a solid onboarding process and have maintained good communication with us as our campaign progresses. Weekly meetings and access to call recordings ensure that messaging is on point. We are already seeing results with qualified appointments. Excited to see what the coming months will bring as we continue to work together!

Starting working with these guys a few months ago. Michael and Aaron really work hard on behalf of our business. They listen to what your needs are and customize the perfect lead generation for your business no matter what market you are in. They really do form a true partnership with your business and try to help you grow. Aaron is straight to the point and no BS.

My company uses Arsenal and could not be happier. We have tried a number of other solutions for new client acquisition and have not seen the same sort of results that we have seen with arsenal. With other companies the approach has been to make large numbers of phone calls and try to find a new client through numbers.

Arsenal is different. They spend more time researching and targeting the right companies to call. I do not know what their secret sauce is but it works. They seem to narrow down to companies that are a good fit for our services and then target those companies well. We are very happy with the results so far.

My company uses Arsenal and could not be happier. We have tried a number of other solutions for new client acquisition and have not seen the same sort of results that we have seen with arsenal. With other companies the approach has been to make large numbers of phone calls and try to find a new client through numbers.

Arsenal is different. They spend more time researching and targeting the right companies to call. I do not know what their secret sauce is but it works. They seem to narrow down to companies that are a good fit for our services and then target those companies well. We are very happy with the results so far.

These guys really know what they are doing. They do the heavy lifting to generate quality leads and populate a marketing pipeline. I'm really glad I found them.

I have had the pleasure of working with Arsenal for the past few months and they have been great. Very professional and transparent. They take feedback and really cater the sales process to align with our business goals.

Wasn't sure whether Arsenal would be a good fit for my company but after talking with their owner, we were able to find several areas where we could work together in the future outside of their traditional service offering. If you're looking for a company that thinks outside the box, is completely transparent, and is willing to bend over backwards to find a solution that provides value, look no further.

I am not a client of Arsenal Business Growth, yet, but was extremely impressed with how the owner responded to a complaint. It was truly remarkable how quickly he returned my call about an issue with a rep calling my receptionist. My receptionist had sent me a message indicating one thing and I returned the reps call and it wasn't what my receptionist had indicated. Aaron quickly returned my call, pulled the recordings of the calls and it turns out that my receptionist was not as detailed as she could have been in the message. Aaron also used the incident as a learning experience for his agents. Having been on the receiving end of a lot of telemarketing calls, I have to say that I was thoroughly impressed with Aaron's responsiveness and his desire to correct any issue, real or perceived. I would highly recommend this company because of the ethical and honest practices of its owner.

Great team to work with. Very professional and great communication.

Arsenal does things differently! I've never seen a B2B lead generation company with their work ethic, integrity and transparency!

The Arsenal team works in a very competitive space. On the surface, it's very difficult to differentiate one outsourced sales company from another. I know, because I've been down this road myself. Despite investing time into research, I still ended up having poor results with a previous outsourced sales group...and then we came across Arsenal BG. I was apprehensive going into it. I also recognized his was a critically missing piece for us, and I was hoping to eventually find someone to fill the void.

From the initial call, you can feel the difference. You can get a taste of their character by watching the individual interviews. They have a genuine enthusiasm and passion for what they do. This is why they get results. They don't need to be IT experts to land appointments, which is great. Passion isn't the only thing going for them, they also have a great process of building and generating leads, and a Salesforce portal that you can login into and manage. You can even listen to the calls...we do, because i don't want to just hear about the highlights. I want to be directly involved, every step of the way - and they embrace that.

With the team they've built, this group has the potential to explode, and take the MSP/software niche' by storm.

We have been working with Arsenal for some time now. Our MSP has been receiving quality prospecting from the Arsenal team. We've seen real benefits in working with them such as consistent appointment setting. The intangibles are nice as well. They leverage a number of software solutions to make their prospecting efficient and of course, you bypass having to manage these resources day to day.

These guys are GREAT! Very transparent and you know exactly what you are getting and they will be a great addition to your team. Unfortunately I couldn't be a client as they already have a client in my area But they stayed true to their geographical clients so that they are not having their own clients compete. I found the way they stay behind their clients is amazing. I am hoping that my area opens up soon so I can be the first one in line to become their client. .

Aaron and Sean were a pleasure to work with. The on boarding process was thorough and they were very attentive to not only our long-term goals, but with how we wanted our company image to be represented while prospecting. Sean landed us an appointment right out of the gate on our first month, and several more after that. I would recommend working with Arsenal if you are in the market for lead-gen for your small business.

Aaron and Cam are great to deal with. Not your typical lead gen company. Like most people that call my office, I'm skeptical at the beginning but after talking to both of them, I knew they were real people on the other end.

Their approach is different and fits my company. And their implementation process is very thorough. I'm impressed so far and look forward to the partnership.